Frequently Asked Questions

Water Questions:

I don’t have good pressure. What’s the problem?

First, make sure all water is shut off on the customer’s side of the plumbing (i.e. dishwashers, washer/dryer, faucets, etc.) Then, please go to your water meter, lift the lid, and take a look at the little red wheel on the meter face to determine if it is turning. If it is, this would indicate you may have a water leak in your plumbing. If it is not, please contact our office for further assistance.

I have orange water. What’s the problem?

The discoloration is coming from iron deposits breaking loose in the water lines. It is safe to drink but a nuisance especially when laundering clothing. Please notify our office of the problem. If you have just laundered clothes, DO NOT DRY them. We have complimentary rust remover for use on your WHITE clothes.

I need to know the hardness of my water?

Call the office. Give us your location. We should then be able to provide you information.

What is in my water?

We chlorinate our water for your protection. We do not add fluoride but it is naturally-occurring in our water.

Callaway 2 Water District takes very seriously the opportunity and the responsibility to provide our customers with an excellent and stable source of potable drinking water. Each year we issue to our customers a consumer confidence report.

Billing Questions:

When will I receive my monthly bill?

You should receive your monthly water bill no later than the 5th of each calendar month. If you do not have it by then, please contact our office for billing information.

How is my water bill figured?

There is a monthly “availability” charge on your bill in the amount of $13.00. This is due during the entire time of your property ownership even during the months no water registers on the meter and also if the service to the meter is discontinued. In addition to the $13.00, the water registering on your water meter is billed at $5.75 per thousand gallons of water. Once each year, typically during the month of June, a primacy fee will be added to your monthly bill and will show on your bill as a WPF charge.

When is my water bill due?

Your monthly water bill is due by 4:00 p.m. on the 15th of the month to avoid all late fees. Any account not paid on/before the 15th of the month will be assessed a 10% late fee. Any account not paid by 4:00 p.m. on the 23rd of the month will be assessed a $60.00 administrative fee and is subject to discontinuance of service.

My water bill is higher than usual – can you help?

First, please go to your meter and take a visual reading, noting whether the little red wheel on the meter face is turning. If the red wheel is turning and you are not using any water in the house at the time you are checking the meter, you quite probably have a leak somewhere. Please check toilets to make sure they are shutting off properly and, if you have a water softener, make sure it is recycling properly. If you rule out problems with those, then call our office for assistance. It is a good idea to periodically check your meter reading and leak detector even though getting a reading on your monthly bill from us.

I received a bill for the $13.00 availability fee and I have been using water – what should I do?

Please call our office as there could be equipment in your meter well malfunctioning. We appreciate your help with these types of problems. It could save you a large bill later when we actually take a visual reading of the meters.